Customer Support Coordinator
Core
Welcome new residents and lead the administration team at a care community, guiding families through the journey to finding a new home.
Role type
Team Lead Customer Support Coordinator
Builds
Administrative and customer support services for aged care residents and families
Domain
Aged care / Healthcare
Deliverable
client delivery
Required skills
Team leadership, coaching and mentoring, client consultation, relationship building, operational management, empathetic communication
Preferred skills
Experience in aged care, healthcare, hospitality, or community services
Responsibilities
Guide prospective residents and families through the admission process, lead and inspire the administration team, build trusting relationships with residents and families, ensure a welcoming community environment, manage day-to-day administration operations
Seniority
Mid-level, hands-on IC with leadership responsibilities
