Client Implementation Specialist
Core
Manage the full implementation phase for new clients, acting as the main point of contact to ensure client success and satisfaction during the transition to the company's HR technology and service model.
Role type
Client Implementation Specialist
Builds
Client onboarding and transition to ongoing service model
Domain
HR technology and service sector (HR/HCM, PEO, BPO)
Deliverable
client delivery
Required skills
HR/Payroll Outsourcing and/or PEO industry knowledge, HRIS/CRM/Systems experience, Payroll & Tax subject matter knowledge, Project management skills, Analytical skills
Preferred skills
Associate degree
Responsibilities
Complete client shell set up and dashboard creation in Prism (HRIS), manage multiple client implementations, run first payroll(s), train newly onboarded clients, act as liaison between internal stakeholders, develop and execute implementation project plan, consult with clients to determine payroll/HR/benefit needs, maintain Client Space (CRM), review and audit Client payroll and HR data for accuracy
Seniority
Mid-level, hands-on IC
