Analista de Qualidade
Core
Analyze operational data, monitor quality, and drive continuous improvement for the DriverOps team to enhance efficiency and conversion funnels.
Role type
Quality Analyst (Operations)
Builds
Operational dashboards, performance reports, and process improvement initiatives for the DriverOps team.
Domain
Logistics / Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Process monitoring, Root cause analysis, Reporting, Data extraction, Training support
Preferred skills
Python, SQL, Data visualization tools
Responsibilities
Monitor and analyze operational performance indicators to identify trends and improvement opportunities. Track DriverOps conversion funnels to identify bottlenecks and performance drops. Analyze data to understand variations in indicators and support action plan definition. Monitor individual agent performance regarding productivity and quality. Conduct monitoring of DriverOps assistant activities to ensure adherence to procedures. Identify operational errors and process deviations impacting efficiency. Consolidate monitoring results to identify recurring patterns and improvement opportunities. Support execution of data extraction scripts and routines. Support planning and conducting training and realignments based on performance results. Track results of corrective actions and implemented initiatives. Contribute to continuous process improvement proposals. Create and update performance reports and dashboards.
