Cloud Engineer (Level 2)
Core
Level 2 escalation point for complex technical issues in modern Microsoft cloud and endpoint environments, ensuring reliable and secure digital workplaces.
Role type
Senior IC Cloud Engineer (Endpoint & Identity Support)
Builds
Reliable, secure, and productive digital workplaces for customers
Domain
IT Support / Cloud Operations / Microsoft Ecosystem
Required skills
Microsoft 365 administration, Windows 10/11 troubleshooting, Microsoft Intune, Active Directory, Microsoft Entra ID, root cause analysis, device lifecycle management, identity and access management, security controls, MFA/SSO support
Preferred skills
Hybrid cloud/on-premises support, Microsoft Defender, BitLocker, ITIL Foundation, Microsoft certifications (Modern Desktop, Endpoint, Azure), macOS support
Technologies
Microsoft 365, Windows 10/11, Microsoft Intune, Active Directory, Microsoft Entra ID, Microsoft Defender, BitLocker, VPN
Responsibilities
Resolve escalated complex technical issues, troubleshoot Microsoft 365 services and Windows environments, administer user accounts and access permissions, manage device lifecycle and security policies, perform root cause analysis, mentor Level 1 engineers, support technology projects and changes
Seniority
Senior, hands-on IC
