Customer Service Representative
Core
First point of contact for customers, handling enquiries, quotations, order processing, and delivery coordination for steel building products.
Role type
Customer Service Representative
Builds
Quotations, processed orders, and delivery schedules for roofing, cladding, rainwater, structural, and fencing products.
Domain
Construction / Manufacturing (Steel building products)
Deliverable
client delivery
Required skills
Order processing, quotation preparation, customer relationship management, data management, multi-channel communication (phone, email, face-to-face), logistics coordination
Preferred skills
Knowledge of steel building products, experience in construction or manufacturing industries, familiarity with customer/sales/order management systems
Responsibilities
Responding to customer enquiries via phone, email, and face-to-face interactions; Preparing quotations and processing customer orders; Coordinating with production and logistics teams for timely delivery; Managing customer records in company systems; Resolving customer issues; Assisting the sales team with administrative support