Customer Service Representative
Core
Support real estate agencies and their clients with loan applications, repayments, and financial enquiries while managing a loan portfolio.
Role type
Customer Care Officer (Consumer Finance)
Builds
Secure invoicing and loan management platform for real estate agencies
Domain
PropTech / Consumer Finance / Real Estate
Deliverable
client delivery
Required skills
loan portfolio management, phone enquiry handling, repayment risk assessment, process adherence, proactive issue resolution, internal collaboration
Preferred skills
finance or sales administration experience, property management knowledge, privacy and compliance knowledge in lending
Technologies
phone, email, online channels
Responsibilities
Respond to enquiries via phone, email, and online channels; manage a portfolio of loans and maintain regular communication with clients; identify and resolve account issues; collaborate with internal teams to improve processes.
Seniority
Individual Contributor
