Senior Client Services Officer - Talent Pool
Core
Provides complex administrative and registry services to support the Coroners Court of New South Wales in investigating deaths and fulfilling statutory obligations.
Role type
Senior Client Services Officer (Administrative/Registry)
Builds
Administrative services and client support for the Coroners Court
Domain
Legal / Judicial Administration
Deliverable
dashboards & analysis
Required skills
Complex enquiry management, procedural compliance, legislative interpretation, team guidance and training, prioritization, records management
Preferred skills
Empathy, resilience, stakeholder collaboration, initiative in service improvement
Responsibilities
Manage complex enquiries and correspondence from clients and stakeholders; Provide guidance, practical training and day-to-day support to team members; Identify and prioritise daily tasks to help the team meet operational requirements; Allocate work and assist in coordinating available resources; Review work to support accuracy, timeliness and procedural compliance; Maintain and share knowledge of procedural and legislative changes.
Seniority
Senior, hands-on IC