Transitional Housing Officer
Core
Manage day-to-day tenancy services for a portfolio of transitional properties to support people transitioning out of homelessness.
Role type
Transitional Housing Officer
Builds
Safe and sustainable housing outcomes for tenants
Domain
Social services / Community housing
Deliverable
client delivery
Required skills
tenancy management, stakeholder partnership management, property inspection, rent review and arrears management, trauma-informed practice, legal compliance (NSW Residential Tenancies Act), tribunal representation, case note maintenance
Preferred skills
experience in homelessness services, Certificate IV in Social Housing, culturally responsive practice
Technologies
Pathways, SDM
Responsibilities
Manage end-to-end tenancy services including sign-ups, vacates, handovers, and lease documentation; Conduct property inspections and manage rent reviews, rental arrears, and bond matters; Respond to complaints, antisocial behaviour, and complex tenant matters; Represent the organization at the NSW Civil and Administrative Tribunal when required; Maintain accurate case notes and reporting in Pathways and SDM.