Fulfillment Operations Associate
Core
Manage the full lifecycle of expert matching, onboarding, activation, and offboarding for AI research projects, ensuring efficient staffing and operational workflows.
Role type
Senior Operations Associate (Expert Fulfillment)
Builds
Scalable systems and automation for expert matching, contracting, and project staffing
Domain
AI research operations / Talent marketplaces
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Expert lifecycle management, operational workflow design, NPS/CSAT optimization, vendor relationship management, process automation, documentation/SOP creation, stakeholder collaboration
Preferred skills
Talent marketplace experience, data-labeling operations, AI tool adoption, scaling organization operations
Technologies
Contracting systems, background-check platforms, payment systems, matching software
Responsibilities
Own expert fulfillment and matching based on skills and availability; Drive expert activation from kickoff to ramp-up; Manage end-to-end onboarding and offboarding including contracts and access; Identify bottlenecks and develop internal tools and automation; Monitor operational performance and use data to improve fulfillment speed and quality
Seniority
Mid-Senior, hands-on IC