Implementation Engineer (Customer-Facing)
Core
Own the end-to-end technical implementation journey for merchants, troubleshooting API/webhook issues and leading projects from contract to go-live.
Role type
Senior IC Implementation Engineer (Customer-Facing)
Builds
Payment integration onboarding for merchants
Domain
Fintech / Payments / eCommerce
Required skills
API integration troubleshooting, project management, stakeholder leadership, cross-functional collaboration, technical documentation, automation scripting
Preferred skills
Fintech domain knowledge, payment provider familiarity, SQL/log analysis
Technologies
Stripe, Shopify Payments, PayPal, Adyen, Postman, SQL
Responsibilities
Troubleshoot API and webhook issues, lead customer implementations from kickoff to go-live, manage parallel projects, lead calls with executive stakeholders, build automation to reduce manual work
Seniority
Senior, hands-on IC
