Application Consultant
Core
Client-facing consultant bridging utility organizations with technology solutions to improve operations via business analysis, application configuration, and change management.
Role type
Senior IC Application Consultant (Utility Sector)
Builds
Utility customer information systems (CIS) implementations and operational improvements
Domain
Utility industry + Customer Information Systems (CIS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Utility meter-to-cash processes, Utility CIS functionality, Business analysis, Application configuration, Change management, User training, Gap analysis, Requirements elicitation, Project milestone tracking, AI-enabled tools adoption
Preferred skills
Utility sector software implementation, SQL, System configuration
Technologies
Utility CIS, SQL, AI-enabled tools, Copilots, Chat-based assistants
Responsibilities
Partner with clients and teams to deliver and maintain effective technology solutions; Support clients through implementation and improvement initiatives; Train users on system configuration and administration; Conduct business analysis including gap analysis and requirements elicitation; Configure applications according to business requirements; Lead user acceptance testing and change management; Create user guides and project handover documentation; Identify opportunities to expand client capabilities; Support Project Managers with engagement management and milestone tracking; Serve as a subject matter expert for product development teams.
Seniority
Senior, hands-on IC
