IT-Servicekoordinator (m/w/d) | Applikationssupport für Kliniksoftware | Hannover zentral
Core
IT service coordinator supporting clinical software onboarding, troubleshooting, and process coordination for hospital clients.
Role type
mid-level IT service coordinator (clinical software)
Builds
TIMEBASE® clinical software installation and operational support
Domain
Healthcare IT / Clinical Software
Deliverable
client delivery
Required skills
IT system knowledge, customer support, process organization, priority management, documentation, automation, German (C1)
Preferred skills
Digitalization, AI/ML exploration, stakeholder management
Technologies
TIMEBASE®, IT systems
Responsibilities
Support customers during technical onboarding and software installation; analyze and resolve technical support requests; plan customer orders, onboarding, and software updates; coordinate collaboration between consulting, development, and support teams; improve support processes and documentation; identify automation opportunities and test new technologies.
Seniority
Mid-level, hands-on IC