Werkstudent Customer Care Unit (m/w/d)
Core
Support the Customer Care Unit by analyzing data to generate insights, creating reports, and improving documentation and standardization for managed services.
Role type
Junior analyst / documentation specialist (student)
Builds
Reports, documentation, and standardized processes for managed services
Domain
Cloud services / Managed Services
Deliverable
dashboards & analysis
Required skills
Data analysis, report creation, documentation, process standardization, automation, presentation skills
Preferred skills
Cloud services knowledge, Microsoft 365, Microsoft Azure
Technologies
Microsoft 365, Microsoft Azure
Responsibilities
Prepare and develop regular reports, extract insights from data, create and update internal and external documentation, implement small automations, prepare service reviews and presentations, collect and integrate feedback into processes
Seniority
Student / Junior
