(Senior) IT Operations Manager (m/w/d)
Core
Managing stable, secure, and high-performance IT infrastructure and central IT services for a law firm.
Role type
Senior IT Operations Manager (hands-on IC with leadership trajectory)
Builds
IT infrastructure, managed services, and operational processes
Domain
Legal services / IT Operations
Required skills
IT Operations, IT Infrastructure, System Engineering, Cloud Operations, Technical Service Management, Incident Management, Problem Management, Change Management, Root-Cause Analysis, IT-Service-Management, Technical Documentation
Preferred skills
Microsoft Intune, Microsoft Defender, Conditional Access, PowerShell, Azure Automation
Technologies
Microsoft 365, Azure, Microsoft Entra ID, Active Directory, Hybrid Cloud, On-Premises, Endpoint Management, IT-Security, Backup, Recovery, Ticketing Systems
Responsibilities
Oversee stable and secure IT infrastructure operations; Manage Managed-Service-Providers including SLA monitoring and risk escalation; Analyze complex incidents and perform root-cause analysis; Plan and execute changes, migrations, and infrastructure projects; Develop and standardize operational processes, runbooks, and documentation; Enhance monitoring, reporting, and automation solutions; Ensure operational security and compliance; Collaborate with internal departments, Head of IT, and external providers; Lead the IT Operations team.
Seniority
Senior, hands-on IC with leadership potential