Last Mile Operations Manage - Nordics (m/f/d)
Core
Regional ownership of end-to-end delivery and returns operations for a premium e-commerce brand, ensuring failure-proof last mile experiences.
Role type
Senior Last Mile Operations Manager
Builds
Premium delivery and reverse logistics networks
Domain
E-commerce logistics / Last mile delivery
Deliverable
production ML models
Required skills
Carrier relationship management, Commercial tendering, SLA enforcement, SQL data modeling, AI agent development, Field auditing, Team leadership
Preferred skills
Nordic languages, P&L management
Technologies
SQL, BI tools, AI agents
Responsibilities
Manage carrier performance and rate architecture, Conduct field audits and driver ride-alongs, Develop automated workflows for tracking and invoicing, Partner with Customer Care on complaint reduction, Lead and develop a Last Mile Coordinator, Drive network innovations like PUDO and sustainable delivery
