Commercial Operations Manager
Core
Oversee museum day-to-day operations and drive commercial performance across ticketing, retail, private hire, and visitor services.
Role type
Senior commercial operations manager (museum)
Builds
Visitor experience and revenue streams for a contemporary art museum
Domain
Cultural heritage / Museum operations
Required skills
Commercial strategy execution, team leadership, budget management, data-driven decision making, operational oversight, retail oversight, compliance management, technology systems proficiency
Preferred skills
Experience in museum/tourist attraction/hospitality, passion for arts and culture
Technologies
Ticketing platforms, POS systems, visitor analytics tools, scheduling systems
Responsibilities
Manage floor operations for visitor experience, lead revenue growth strategies, supervise frontline and retail staff, analyze performance data, manage commercial budgets, coordinate with sales/marketing/events, ensure health and safety compliance, configure pricing and reporting systems
Seniority
Senior, hands-on IC