IT Demand & Business Process Manager/in
Core
Acts as the central interface between business units and IT Operations/Technology to manage IT demand, prioritize projects, and oversee business process automation.
Role type
IT Demand & Business Process Manager
Builds
A unified project portfolio and service management framework for the organization.
Domain
Enterprise IT, ERP, CRM, E-Commerce, Business Process Automation
Required skills
IT Project Management, Demand Management, Portfolio & Capacity Management, ERP/CRM/E-Commerce knowledge, Technical affinity, Business Process Analysis, Stakeholder negotiation
Preferred skills
Hands-on technical analysis, System architecture understanding, Key-user network management
Technologies
ERP, CRM, Document Management, E-Commerce
Responsibilities
Evaluate and prioritize IT requirements from business units, lead IT projects from initiation to acceptance, manage the service management framework and KPIs, assess business processes for automation opportunities, moderate conflicts between business units, report to department leadership.
Seniority
Mid-Senior, hands-on IC