Endabnehmer (m/w/d)
Core
Final inspection of all workshop activities for quality, completeness, and cleanliness; test drives; interface between workshop and service advisors; planning workshop capacity to ensure on-time completion of orders; managing daily operations and documenting process deviations; evaluating complaints and warranty claims.
Role type
Senior IC automotive workshop manager / customer service lead
Builds
Workshop operations and customer satisfaction
Domain
Automotive repair and maintenance
Required skills
vehicle diagnostics, process analysis, capacity planning, complaint evaluation, warranty claim assessment, team coordination, quality control, test driving, documentation
Preferred skills
Master craftsman qualification (Kfz-Meister), advanced knowledge of current vehicle technologies and diagnostic tools
Technologies
Diagnostic instruments, workshop management systems
Responsibilities
Conduct final inspections of workshop tasks, perform test drives, plan workshop capacity, manage daily workflow, analyze process deviations, evaluate complaints and warranty claims
Seniority
Mid-level, hands-on IC
