Lead / Senior Manager Customer Fulfilment (m/w/d)
Core
Building and leading the new Customer Fulfilment department to manage customer onboarding processes in FTTH expansion areas.
Role type
Senior Manager, Customer Fulfilment & Process Optimization
Builds
Digital and seamless onboarding processes for new FTTH customers
Domain
Telecommunications / Fiber-to-the-Home (FTTH) infrastructure rollout
Required skills
FTTH rollout management, customer onboarding strategy, infrastructure project management, cross-functional process design, partner structure establishment, forecasting and planning, stakeholder coordination
Preferred skills
Technical or business degree, FTTX project experience, German and English fluency, Class B driver's license, travel readiness
Technologies
None explicitly listed
Responsibilities
Lead the setup and management of the new Customer Fulfilment department, coordinate onboarding activities in expansion areas, define digital processes with cross-functional teams, prepare city-level forecasts and plans, establish partner structures for national scaling, ensure smooth interface with the Product Team
Seniority
Senior, hands-on leadership
