Junior Voice of the Customer Manager (m/f/d)
Core
Manage and analyze customer product reviews, support tickets, and sales data to identify trends and translate insights into concrete product improvements.
Role type
Junior Voice of the Customer Manager
Builds
Product improvements and customer experience enhancements for Westwing's home & living e-commerce platform
Domain
E-commerce / Retail / Customer Experience
Deliverable
product features
Required skills
Analytical skills, data analysis, root cause analysis, written communication, stakeholder collaboration, customer empathy
Preferred skills
German language knowledge, additional European languages
Technologies
Product review tools, AI, automation
Responsibilities
Manage and respond to customer product reviews, analyze reviews and sales data to identify patterns, collaborate with Product and Quality teams on improvement initiatives, frame feedback into actionable insights, monitor VOC metrics
