Customer Operations Manager
Core
Coordinate end-to-end operational activities to move products efficiently across wholesalers, grocery, pharmacy, and online channels.
Role type
Customer Operations Manager
Builds
Operational readiness for new products, inventory rework, and case configurations for supply chain partners.
Domain
Retail / Consumer Packaged Goods (CPG) / Supply Chain
Required skills
Order-to-delivery process management, Inventory and warehouse operations, Supply chain planning, ERP systems, Data analysis, Root-cause analysis, SOP development
Preferred skills
International supply chain exposure, Stakeholder coordination, Project management
Technologies
ERP systems, Excel
Responsibilities
Monitor order flow, allocations, and delivery schedules; Lead inventory rework and repacking initiatives; Review customer demand and stock availability; Maintain wholesaler scorecards; Drive continuous improvement in fulfillment models.
Seniority
Mid-level, hands-on IC