Community Manager
Core
Own and grow the community across Discord, Reddit, native platform, and social media comments; moderate conversations, run engagement programs, and turn feedback into product insights.
Role type
hands-on community manager (social platforms)
Builds
community engagement programs, guidelines, and feedback loops for Product/Marketing
Domain
SaaS / Social Media Community Management
Deliverable
product features
Required skills
Discord moderation, Reddit moderation, community guidelines creation, volunteer management, engagement program design, metrics tracking, conflict de-escalation
Preferred skills
native community platform experience, social listening tools, content creation, volunteer team mentoring
Responsibilities
Moderate discussions and answer questions across Discord, Reddit, and social comments; Build and maintain community guidelines and escalation paths; Recruit and train volunteer moderators; Partner with Product/Marketing to surface feedback; Design and run engagement programs (AMAs, events); Track community health metrics and report trends; Draft community communications; Identify and nurture community champions; Monitor for emerging issues and reputational risks; Contribute to broader community strategy.