Student Life Team Lead
Core
Lead and coordinate Student Life operations across the full student lifecycle, including registration, attendance, conduct, and events.
Role type
Senior IC student life operations manager
Builds
Student-facing services, operational workflows, and student lifecycle management
Domain
Higher education administration
Deliverable
product features
Required skills
team leadership, shift planning, performance management, stakeholder coordination, process quality improvement, compliance oversight
Preferred skills
German higher education experience, managing larger teams
Technologies
none stated
Responsibilities
Provide day-to-day leadership and operational support to Student Life team members; Prepare and coordinate team schedules and shift coverage for Student HUB, registration, and events; Conduct regular one-to-one meetings and formal performance reviews; Oversee the operation of the Student HUB and support complex student enquiries; Coordinate operational readiness for registration periods; Maintain oversight of attendance, retention, and interruptions of studies; Provide guidance on code of conduct and disciplinary matters; Maintain oversight of events, orientation, and graduation activities; Coordinate with academic and external partners; Monitor service standards for student letters and communications; Review workflows to identify inefficiencies and update procedures.
Seniority
Senior, hands-on IC