Customer Service Mitarbeiter (gn)
Core
Handling individual bike leasing contracts, contract transfers, and customer inquiries via email and hotline for a bike leasing company.
Role type
Customer Service Representative (Leasing)
Builds
Bike leasing contracts and customer support services
Domain
Mobility / Leasing
Deliverable
client delivery
Required skills
Contract administration, CRM/Ticket system usage, MS Office, clear communication, handling difficult conversations
Preferred skills
Commercial training, Zendesk experience
Technologies
MS Office, Zendesk
Responsibilities
Process inquiries for individual leasing contracts, manage incoming mail and customer requests, handle contract transfers, communicate with employees, employers, and leasing banks
Seniority
Entry-level / Junior