Team Lead Customer Support (all genders)
Core
Team Lead for Customer Support managing tickets, customer inquiries, and team growth for a renewable energy provider.
Role type
Senior Team Lead Customer Support
Builds
Customer support processes and team capabilities for a Mieterstrom (tenant power) platform
Domain
Energy / SaaS
Required skills
Customer support operations, process optimization, team leadership, CRM management, analytical thinking, German (C2)
Preferred skills
Experience with software/digital products, prior leadership experience, AI tool proficiency
Technologies
HubSpot, CRM, AI tools
Responsibilities
Triage and prioritize incoming support tickets, resolve customer inquiries via email and phone, lead and develop a team of 3-4 people, analyze support metrics to improve efficiency and automation, collaborate with IT and Business Development
Seniority
Senior, hands-on IC transitioning to leadership