Membership Manager | Browns Plains
Core
Lead a team of Member Support Consultants to drive membership growth, manage front desk operations, and ensure exceptional service standards for a fitness club.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Membership growth and retention for a fitness club
Domain
Fitness & Wellness
Required skills
Sales and customer service, Team management and mentoring, Sales techniques (up-selling/cross-selling), Customer retention strategies, Business computer systems, First Aid and CPR certification
Preferred skills
None stated
Technologies
Business computer systems
Responsibilities
Manage daily workflow of the MSC team to meet sales targets, Achieve individual monthly and annual sales targets, Create structures to ensure team meets daily performance criteria, Assist with delivery of sales training, Achieve member retention and growth budgets, Respond to enquiries within 24 hours, Support development of membership growth initiatives, Support development of the MSC fortnightly roster