Teamlead Customer Service (m/w/d) / 100% / München
Core
Leading a small customer service team at the Munich HQ for a premium eyewear brand, handling complex optical inquiries, and serving as the operational bridge between stores and headquarters.
Role type
Team Lead, Customer Service (Premium Retail)
Builds
Customer service workflows and brand reputation for VIU eyewear
Domain
Eyewear / Optical Retail (via careerplan.io/jobs/2814897-teamlead-customer-service-mwd-100-munchen-at-viu-deutschland-gmbh)
Deliverable
client delivery
Required skills
Team leadership, complex optical problem solving, customer consultation (email/phone/chat), process optimization, cross-functional coordination, hands-on support
Preferred skills
Background in optometry or optical retail, experience in premium design products, empathy, organizational structure
Technologies
Email, Phone, Chat systems
Responsibilities
Lead and mentor a small customer service team, handle complex optical and service cases directly, act as the technical point of contact for store teams, analyze and optimize service workflows, provide hands-on support during high-volume periods