MGM Rewards Representative - Aria
Core
On-call representative assisting guests with MGM Rewards program inquiries, enrollments, redemptions, and promotional transactions at MGM Resorts.
Role type
Customer service representative (hospitality/gaming)
Builds
Guest-facing support for loyalty program operations and promotional events
Domain
Hospitality / Gaming
Deliverable
client delivery
Required skills
Customer service, loyalty program administration, point redemption, mobile app navigation, interdepartmental coordination, promotional event support
Preferred skills
Prior customer service experience
Technologies
Patron Management, myVegas, MCP, Opera, Veridoc, GMP
Responsibilities
Assist guests with MGM Rewards enrollment, point application, and redemption; Track and adjust receipts for non-gaming spend; Navigate multiple computer systems; Provide interdepartmental support for VIP Services and hosts; Run companywide promotional events; Promote GameSense problem gambling program