VIP Host - Borgata
Core
Build guest loyalty and drive business growth through relationship-focused service, event hosting, and promotions in a casino environment.
Role type
Junior Casino Host (Guest Relations)
Builds
Guest experiences, loyalty programs, and promotional events
Domain
Hospitality + Gaming
Deliverable
client delivery
Required skills
Customer service, problem-solving, event hosting, data reporting, account management, member acquisition
Responsibilities
Provide excellent customer service and act as a goodwill ambassador; meet monthly/quarterly theoretical win goals; educate and train hosted players on tournaments and promotions; prepare and submit monthly slot and pit expense and comp reports; identify and generate new member sign-ups; generate incremental carded play from existing guests.