Field Force Technical Support Engineer
Core
On-site technical support, installation, diagnosis, maintenance, and repair of commercial vehicles and equipment for dealers and service partners.
Role type
Field Force Technical Support Engineer
Builds
After-sales service operations for commercial vehicles
Domain
Automotive / Commercial Vehicles
Deliverable
physical/clinical work
Required skills
vehicle installation and commissioning, diagnostic analysis, preventive maintenance, repair, customer and partner management, technical documentation, MS Office, diagnostic systems, service management software
Preferred skills
experience in automotive or truck industry, English language skills
Technologies
MS Office, diagnostic systems, service management software
Responsibilities
Perform technical installations, commissioning, diagnosis, maintenance, and repairs on-site; Analyze and resolve technical faults independently; Support service partners with complex technical issues; Provide professional technical consultation to dealers and customers; Create and maintain service reports and documentation; Collaborate with Aftersales, Quality, Engineering, and Warranty Management teams; Represent team members in their absence
Seniority
Mid-Senior, hands-on IC