IT System Technician Lead - Mandarin Speaking
Core
Lead a team of IT Systems Technicians to deliver reliable, secure, and continually improving internal IT services, focusing on SaaS, endpoint, identity, and service-management platforms.
Role type
Senior IC IT Systems Technician Lead
Builds
Internal IT services (SaaS, endpoint, identity, service management)
Domain
Enterprise IT Operations / Managed Services
Required skills
Team leadership and coaching, Microsoft 365 administration, Endpoint management (Intune/Autopilot), Jira Service Management administration, Identity and Access Management (Entra ID/SSO/SAML), Automation scripting (PowerShell/Bash), Incident and Change management
Preferred skills
ITIL 4 practices, Stakeholder management, Project coordination
Technologies
Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Microsoft Intune, Windows Autopilot, Jira, Jira Service Management, Jira Assets, Confluence, Microsoft Entra ID, PowerShell, Bash
Responsibilities
Lead, coach, and mentor IT Systems Technicians; Own day-to-day service delivery across incidents, requests, problems, and operational changes; Coordinate technical response to major incidents and lead problem reviews; Provide advanced administration for Microsoft 365 and endpoint management; Oversee administration and improvement of Atlassian platforms; Oversee identity, access, and user lifecycle governance; Implement automation to reduce manual effort; Set documentation standards and review quality trends; Plan technician capacity for projects and report on service health.
Seniority
Senior, hands-on IC