Team Manager Werkstatt & Service (m/w/d)
Core
Managing workshop and service operations to ensure process efficiency, KPI achievement, and top-tier customer satisfaction.
Role type
Team Manager (Workshop & Service)
Builds
Workshop and service department processes and customer experience
Domain
Retail / Bicycle industry / Technical service
Required skills
Team leadership, KPI management, process optimization, customer service management, operational analysis, change management
Preferred skills
Experience in bicycle retail or technical service, ability to motivate staff, structured problem-solving
Technologies
KPI tools, scheduling systems
Responsibilities
Steer and develop the workshop and service area based on KPIs and quality metrics; Lead and develop team members through feedback and clear structures; Ensure reliable customer communication and professional handling of complaints; Identify process inefficiencies and implement improvements; Collaborate with management to drive departmental growth.