VP of AI-Enabled Hospitality Technology & Guest Services
Core
Visionary executive merging physical and digital guest experiences through AI and technology to optimize operational efficiency and guest satisfaction.
Role type
VP of AI-Enabled Hospitality Technology & Guest Services
Builds
Digital guest service features (digital check-in, keys, in-room tech), hospitality technology systems (PMS, POS), and core IT Operations
Domain
Hospitality + AI/ML + Enterprise IT Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
AI product strategy, IT operations leadership, digital product management, PMS/POS system management, AI lifecycle standards, intelligent automation, vendor management, budget ownership, team restructuring, performance metrics design
Preferred skills
Master's degree in CS/Engineering, experience modeling AI economics, TCO optimization, 24x7 operations management
Technologies
AI platforms, automation tools, observability tools, PMS, POS, network/AV systems
Responsibilities
Lead Product, Engineering, and IT Operations teams; Develop AI-first product roadmap; Own technology and product budgets; Restructure teams around value streams; Oversee property IT operations and disaster recovery; Lead AI adoption and workforce transformation
Seniority
VP, strategy & mentorship