Member Success Lead: Executive Communities (Senior) | Deutsch C1 | Vollzeit, Prishtina
Core
Senior Member Success Lead responsible for converting C-level executives into community members, securing their retention, and building a scalable system for peer-to-peer networking.
Role type
Senior Member Success Lead (Executive Communities)
Builds
A scalable member retention and networking system for C-level executives
Domain
Executive coaching and professional networking
Required skills
Executive-level interviewing, retention strategy, playbook creation, stakeholder management, data documentation, networking facilitation (via careerplan.io/jobs/2792984-member-success-lead-executive-communities-senior-deutsch-c1-vollzeit-prishtina-at-sawoo-gm)
Preferred skills
Experience with C-level executives, community management, training and certification of others
Technologies
CRM systems, communication tools
Responsibilities
Conduct 20-25 weekly structured interviews with first-time event attendees to assess fit and convert to members; Secure member retention by re-engaging inactive members; Extract event themes and speaker ideas from member challenges; Build and document a playbook to enable 'Member Chairs' to conduct interviews; Train and certify community members to lead conversations; Maintain rigorous data documentation for every interaction.
