Teamlead Operations & Customer Service (m/w/d) / 100% / München
Core
Operations lead bridging the workshop, customer service, and retail stores for an eyewear brand, ensuring quality and process efficiency.
Role type
Team Lead, Operations & Customer Service
Builds
Eyewear products, customer service experiences, and operational workflows
Domain
Eyewear retail / Optical services
Required skills
Eyewear optical expertise, team leadership, quality assurance, process optimization, inventory management, customer consultation (via careerplan.io/jobs/2782019-teamlead-operations-customer-service-mwd-100-munchen-at-viu-deutschland-gmbh)
Preferred skills
Hands-on workshop experience, premium service mindset, brand alignment
Technologies
None stated
Responsibilities
Lead and motivate a small operations and service team; oversee final quality checks and assembly of eyewear; provide optical support for product launches; optimize workflows between workshop, logistics, and customer service; handle inventory and returns; support customer consultation during peak times.
Seniority
Mid-level, hands-on IC with team leadership