Customer Service Specialist (w/m/d) – Teile und Zubehör
Core
Handling first-level support for parts and accessories orders, inquiries, and technical requests for automotive import brands.
Role type
Customer Service Specialist (Parts & Accessories)
Builds
Order processing and customer support for Hyundai, Mitsubishi, MG, Maxus, BYD, and Auto Plus.
Domain
Automotive retail and parts distribution
Deliverable
client delivery
Required skills
Technical understanding, order processing, ticket system management, phone support, German (fluent), English (fluent) (via careerplan.io/jobs/2772592-customer-service-specialist-wmd-teile-und-zubehor-at-denzel-gruppe)
Preferred skills
Automotive industry experience, affinity for digital tools
Responsibilities
Answering helpdesk inquiries via ticket system and phone, processing partner and customer orders, providing information on delivery times and part prices, handling return requests, supporting brand owners with orders.
Seniority
Entry-level to Mid-level
