Head of Operations
Core
Lead operations for a scaling energy startup, focusing on AI-driven process automation across Partner Relations, Customer Support, and Technical Installation teams.
Role type
Senior Operations Lead (Head of Operations)
Builds
Automated operational workflows and processes for energy installation partners and customers
Domain
Energy sector (solar PV, heat pumps) + AI automation
Deliverable
production ML models
Required skills
Team management and coaching, process automation, AI project implementation, stakeholder relationship management, hiring and workforce planning, strategic roadmap definition
Preferred skills
Knowledge of PV system and heat pump installation
Technologies
Enterprise AI tools, automation frameworks
Responsibilities
Lead three operations sub-teams (Partner Relations, Customer Support, Technical Installation), drive end-to-end process automation with the AI team, manage external stakeholder relationships, forecast hiring needs and recruit talent, define project roadmaps and priorities
Seniority
Senior, hands-on IC with leadership responsibilities
