ServiceNow Senior Implementation Lead - FSM/CSM
Core
Design and implement complex Field Service Management (FSM) and Customer Service Management (CSM) solutions on the ServiceNow platform for global clients.
Role type
Senior IC ServiceNow Implementation Lead (FSM/CSM)
Builds
Custom ServiceNow applications, FSM/CSM modules, and Mobile Agent App configurations
Domain
IT Service Management (ITSM) / Field Service Management
Required skills
ServiceNow platform architecture, FSM implementation, Mobile Agent App customization, Application Development lifecycle, Agile methodologies, Stakeholder management, Project management, Technical mentoring, Problem-solving
Preferred skills
ServiceNow certifications (CSA, CIS-FSM, CIS-CSM), Knowledge Management exposure
Technologies
ServiceNow, Mobile Agent App
Responsibilities
Design and implement complex FSM/CSM solutions tailored to customer requirements, Configure and build custom applications and modules on the ServiceNow platform, Customize the Mobile Agent App for field service use cases, Partner with delivery peers to ensure projects land on time, on budget, and in scope, Support cross-functional teams on integration requirements, Mentor and enable junior technical staff through design guidance and code reviews