Service Manager (m/f/d)
Core
Build and establish a service department from the ground up, delivering technical customer support and managing field service operations for RF systems.
Role type
Service Manager (technical)
Builds
Service department processes, SLAs, ticketing systems, and field service operations
Domain
Defense/Security technology, RF spectrum equipment
Required skills
RF technology expertise, communications engineering, service management, inventory management, technical training, stakeholder management, travel readiness
Preferred skills
German, English, French, Arabic
Technologies
RF systems, jammers, receivers, transmitters, monitoring devices, radio direction finders, antidrone equipment
Responsibilities
Define service department strategy and processes, deliver remote and on-site technical support, coordinate maintenance and repair operations, manage spare parts and logistics, conduct technical training, manage key account relationships
Seniority
Mid-level, hands-on management