Sr Technical Duty Officer
Core
Incident command role directing application and infrastructure teams during critical incidents, making work assignments, prioritizing troubleshooting paths, and authorizing critical actions like rollbacks and regional failovers.
Role type
Senior IC Site Reliability Engineer (Incident Command)
Builds
PayPal's global payment network infrastructure (Venmo, Xoom, Zettle, Braintree)
Domain
Fintech / Cloud Infrastructure
Required skills
Incident command, Infrastructure as Code (Terraform, CloudFormation), Kubernetes, Cloud platforms (AWS, GCP), Monitoring & Observability (Splunk, Datadog, Prometheus, Grafana), Networking, Scripting (Python, Bash, PowerShell), Capacity planning, Disaster recovery
Preferred skills
Multi-cloud experience, Professional cloud certifications, Deep distributed systems knowledge
Technologies
AWS, GCP, Terraform, CloudFormation, Kubernetes, Docker, Splunk, Datadog, Prometheus, Grafana, Python, Go, Bash, YAML, HCL, JSON
Responsibilities
Lead response to complex, high-priority incidents; Design and implement advanced automation frameworks; Enhance monitoring infrastructure and system observability; Forecast resource requirements and lead capacity planning; Ensure robust disaster recovery strategies; Mentor junior site reliability engineers; Partner with engineering teams to improve system architecture.
Seniority
Senior, hands-on IC
