APS4 Claims Support Officer
Core
Support claims management activities, prepare decision documents, and manage stakeholder communications for government-approved claim plans.
Role type
Claims Support Officer
Builds
Claims management processes and return-to-work outcomes
Domain
Public sector / Workers compensation
Required skills
claims management, legislation interpretation, analytical capabilities, written communication, stakeholder engagement, case record maintenance, problem-solving, judgement
Preferred skills
claims management, health, business, administration, finance
Technologies
Pracsys
Responsibilities
Support claims management activities against approved claim plans, Assist with the preparation of claim decision documents, Prepare requests for information and routine correspondence, Maintain accurate claims records in Pracsys, Coordinate and follow up stakeholder meetings, Approve invoices within approved claim plans, Analyse information and apply judgement to recurring problems, Resolve moderately complex stakeholder enquiries, Support positive health and return-to-work outcomes
Seniority
Mid-level, contract role