Lead Customer Support & Sales (m/w/d)
Core
Lead a Helpdesk team and drive sales at trade fairs, acting as the bridge between support, sales, and product development to turn customer feedback into product improvements.
Role type
Senior Lead Customer Support & Sales Manager
Builds
Support operations, knowledge base, sales presence at events, and product roadmap influence
Domain
B2G/B2B software services
Required skills
Team leadership, process optimization, SLA management, public speaking, product presentation, customer feedback synthesis, cross-functional collaboration
Preferred skills
Experience with government/public sector clients, technical understanding of software
Technologies
Helpdesk tools, knowledge base systems, presentation software
Responsibilities
Lead and prioritize Helpdesk team tasks, build and maintain a used knowledge base, define and monitor support KPIs, present products at trade fairs, translate customer feedback into product requirements
Seniority
Senior, hands-on IC with leadership duties