Operations Lead
Core
Own an operational domain (customer, payment, or financial crime) in an early-stage fintech, building scalable processes, systems, and AI-powered automations to enable efficient growth.
Role type
Senior Operations Lead (Fintech)
Builds
Production-ready operational automations, AI agents, and internal systems for regulated financial services
Domain
Financial Technology (Fintech), Payments, Financial Crime
Deliverable
production ML models
Required skills
Process design, workflow automation, AI/LLM agent deployment, SOP development, KPI definition, stakeholder collaboration, regulated financial services experience, early-stage scaling
Preferred skills
Experience in banking, payments, or cryptocurrency; exposure to compliance/risk management; experience in high-growth environments
Technologies
AI agents, LLMs, workflow automation tools
Responsibilities
Manage operational cases to identify process gaps; Design and launch production automations; Scale automated agents with human oversight; Partner with Product/Engineering on tooling; Create escalation paths and SOPs; Optimize workflows for throughput and efficiency; Reduce manual work without increasing headcount
Seniority
Senior, hands-on IC
