Customer Success Architect - US
Core
Own the post-sales technical relationship to guide customers through onboarding, implementation, adoption, and long-term success of the Akeyless Secrets & Machine Identity platform.
Role type
Senior Customer Success Architect (post-sales technical advisor)
Builds
Customer adoption and successful deployment of cloud-native secrets management and identity security solutions
Domain
Cybersecurity, Cloud Infrastructure, DevOps
Deliverable
client delivery
Required skills
Kubernetes, Docker, Linux, Cloud platforms (AWS/Azure/GCP), SaaS implementation, Security architecture, Troubleshooting, DevOps/DevSecOps
Preferred skills
Identity & Access Management (IAM), Privileged Access Management (PAM), PKI/Certificate Management, Encryption/Key Management, CI/CD, Infrastructure as Code, Scripting (Python/Bash)
Technologies
Kubernetes, Docker, AWS, Azure, GCP, Python, Bash
Responsibilities
Lead end-to-end onboarding and implementation including architecture design and integrations; Serve as a trusted technical advisor for adoption and expansion; Troubleshoot complex technical issues in DevOps and security environments; Translate customer requirements into scalable and secure architectures; Collaborate with Sales, Solutions Architects, and R&D for successful deployments
Seniority
Senior, hands-on IC
