Customer Service Operator
On-site
Core
Customer Service Officer handling trade and wholesale enquiries via phone and email, processing sales orders, and resolving delivery issues.
Role type
Customer Service Operator
Builds
Customer relationships and order fulfillment for trade stores and wholesale clients
Domain
Construction materials and tools retail
Deliverable
product features
Required skills
customer service, order processing, communication, problem solving, organization
Preferred skills
can do attitude
Technologies
Shopify
Responsibilities
Answering phone and email enquiries, providing product information and support, processing sales orders, processing invoices, liaising with 3PL warehouses for delivery issues, collaborating with internal departments
Seniority
Individual Contributor