Technical Account Specialist - Storm, Sewer, Flood
Core
Technical Account Specialist enabling customers to adopt and optimize InfoWorks ICM for water projects, acting as a trusted advisor from IT and engineering perspectives.
Role type
Senior IC Technical Account Specialist (Water Modeling)
Builds
Customer success strategies and optimized usage of InfoWorks ICM for water infrastructure projects
Domain
Water infrastructure, environmental engineering, cloud computing
Required skills
InfoWorks ICM expertise, scripting within ICM, water modeling product knowledge, cloud environment experience, consulting experience, technical project delivery
Preferred skills
Asset management knowledge, social media/webinar presentation, thought leadership development
Technologies
InfoWorks ICM, Autodesk Cloud, AI tools
Responsibilities
Establish and maintain trusted technical advisor relationships with customers; Analyze customer conversations to improve experience and promote ICM usage; Deliver expert coaching including model building, calibration, and IT strategy; Identify and improve self-served materials for tool adoption; Provide technical recommendations based on data analytics; Demonstrate thought leadership internally and externally.
Seniority
Senior, hands-on IC with strategic customer engagement
