Technical Support Specialist - Fusion Lifecycle
Core
Provide technical support for Autodesk Fusion Manage and Vault to help customers maximize solution value across multiple channels.
Role type
Technical Support Specialist (PLM/PDM)
Builds
Customer success outcomes for Autodesk Fusion Manage and Vault users
Domain
Manufacturing / Product Lifecycle Management (PLM) / Product Data Management (PDM)
Deliverable
client delivery
Required skills
troubleshooting, analytical thinking, documentation, SLA management, case lifecycle management, software defect research, cross-functional collaboration, mechanical design understanding, engineering change management, data management workflows
Preferred skills
JavaScript, APIs, integrations, automation, SQL, database concepts, Splunk, cloud SaaS troubleshooting, web technologies, system integrations
Technologies
Autodesk Fusion Manage, Autodesk Vault, PTC Windchill, Siemens Teamcenter, ENOVIA, Splunk
Responsibilities
Provide technical support via web, phone, chat, and scheduled calls; troubleshoot product functionality, configurations, and integrations; manage customer cases from logging to closure; research and document software defects; collaborate with Product Engineering to resolve issues; maintain accurate case records; participate in beta programs and knowledge-sharing activities
Seniority
Mid-Senior, hands-on IC