Customer Advocate, Design & Manufacturing, Customer Reliability
Core
Identify systemic customer problems in Design & Manufacturing workflows and turn signals into clear decisions and measurable outcomes for Autodesk.
Role type
Senior Customer Advocate (Design & Manufacturing)
Builds
Decision-ready Reliability Packages and strategic investment cases for product and engineering teams
Domain
Design & Manufacturing (CAD/CAM) / Product Reliability
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Technical support, customer advocacy, product insights, analytical judgment, pattern recognition, business case development, stakeholder alignment, cross-functional leadership, data analytics, AI-assisted tools
Preferred skills
Product management, engineering collaboration, strategic customer support, CAD/CAM workflows, customer advisory programs, systemic issue management
Technologies
Autodesk Fusion, Autodesk Inventor, modern data analytics tools, AI-assisted tools
Responsibilities
Identify and prioritize systemic customer pain using support data and telemetry; Build decision-ready Reliability Packages; Develop solution paths and connect issues to strategic priorities; Drive prioritized issues to accountable owners; Build trusted relationships with Product and Engineering teams; Use escalations as intelligence sources; Represent voice of the customer; Partner with Support Readiness for scalable guidance; Evaluate product and operational actions for pain reduction
Seniority
Senior, hands-on IC
