Escalation Lead
Core
Senior technical support lead managing critical escalations for Autodesk BIM/Revit products, ensuring resolution for enterprise customers and partners.
Role type
Senior IC technical support lead (BIM/Revit)
Builds
Production support for Autodesk Construction Cloud, Revit, and Navisworks
Domain
Construction technology / BIM
Deliverable
client delivery
Required skills
Revit, Navisworks, Autodesk Construction Cloud / BIM360, incident management, root cause analysis, stakeholder management, KCS methodology, team leadership
Preferred skills
Construction and BIM industry workflows, beta program participation, cross-functional collaboration
Technologies
Revit, Navisworks, Autodesk Construction Cloud, BIM360
Responsibilities
Manage high-priority escalations from leaders and enterprise accounts; drive incident closure and post-resolution analysis; monitor service level compliance; support product beta programs; contribute to internal knowledge base development; coordinate with Client Services, Renewals, and Sales teams.
Seniority
Senior, hands-on IC with leadership responsibilities