Customer & Distribution Coordinator
Core
Managing customer orders, coordinating outbound deliveries, and serving as the primary communication link between customers, production teams, and freight partners for a beverage manufacturer.
Role type
Customer & Distribution Coordinator
Builds
Outbound deliveries of beer, RTD, seltzer, and non-alcoholic beverages for retailers and brand partners
Domain
FMCG / Food & Beverage / Logistics
Deliverable
product features
Required skills
Order management, outbound delivery coordination, customer relationship management, issue resolution, logistics documentation, transport management systems (TMS), ERP systems, Microsoft Office (Excel, Outlook)
Preferred skills
FMCG or food & beverage industry experience, manufacturing environment experience, freight/transport coordination experience
Responsibilities
Acting as the primary point of contact for customer orders and enquiries, managing customer expectations and communicating delays, resolving customer issues, coordinating daily outbound deliveries with carriers, preparing order and logistics documentation, monitoring service and delivery metrics, identifying process improvement opportunities
Seniority
Individual Contributor